What is digital support?

There are more than 150 digital support points around the city.

Digital support is provided by service locations of the City’s different divisions: Libraries, service centres, youth work locations, community centres, adult education centres, customer service points and all service points of Helsinki-info. Digital support can be provided as local support at a service point, at-home support or remote support.

Libraries

Helsingin kaupunginkirjasto tarjoHelsinki City Library offers digital support in all its 37 service points. In addition to the library staff, digital support is offered by the City’s cooperation partners, such as ENTER ry. In addition to the digital support, Helsinki City Library provides guidance on its electronic resources as well as the content of literature and music. There are also customer computers available, and in some libraries customers have access to various workshop equipment, such as 3D printers, vinyl cutters and sewing machines. Events, lectures and group guidance sessions related to digital support are also organised in libraries.

Libraries’ guidance schedule (opens in new tab)
More information about digital support in libraries (opens in new tab)
ENTER ry’s peer guidance in Helsinki (opens in new tab) (in Finnish)

Finnish Adult Education Centre in Helsinki

The Finnish Adult Education Centre of the City of Helsinki offers digital support in Finnish, English, Russian and Arabic at open digital service points. Every year, the adult education centre organises about 10,000 hours of information technology and media courses, information briefings and lectures as well as digital support in its locations around Helsinki. Current course selection can be found on the Ilmonet.fi service. Locations, opening hours and contact information of the adult education centre can be found on the centre’s website (opens in new tab).

Multilingual digital guidance
In addition to Finnish, the adult education centre also offers digital support in English, Arabic and Russian. You can get help with the use of computers, tablets and smartphones, internet and e-mail. We also offer support in matters related to online public services by e.g. helping you fill in electronic forms and answering technical questions regarding them. The service is intended for everyone who needs digital support. 

In English, in Arabic
In Russian

IHH Helsinki

International House Helsinki (IHH) offers a wide range of the guidance and official services required by newly arrived immigrants under one roof. The service is intended for all residents who have recently moved from another country to the Helsinki metropolitan area. IHH also serves companies and employers with questions related to international labour and the recruitment thereof.

Helsingfors Arbis

The Swedish Adult Education Centre of Helsinki Arbis offers digital support in Swedish for the use of computers, tablet devices, digital cameras and software.

More information and appointments: Jan Amnell, e-mail jan.amnell (at) arbis.hel.fi, tel. 040 509 6834. Course information can be found on Ilmonet (opens in new tab).

Helsinki’s resident centres

Helsinki’s resident centres offer digital support and help with using e-services. In the eight resident centres maintained by the City, one or more digital support experts will help you with and without an appointment. You can get support and advice on using your own device, and you can use the customer devices on the premises.

Service centres

The services and activities of service centres are intended for retired and unemployed people. In most service centres, you can book an appointment for digital support either by phone or at the centre. To print, you will only need to pay the cost price.

Youth centres

Youth workers provide support to young people in using digital features and devices for matters such as participation activities and job seeking. The support offered to young people also includes utilising digitalisation, expressing themselves online and understanding internet phenomena such as the gaming industry.

Young people are taught how to use media, such as video and audio editing, lighting and content creation (Helsinki-kanava, production of radio programmes). The youth workers also operate online and are available via Whatsapp, among other channels. The contact information for youth support is available on the youth centres’ website.

Digirasti

Digirasti provides help with digital issues related to job seeking. Digital instructors of Digirasti are available at the Helsinki Employment Services’ Pasila office on Mondays (Ratapihantie 7) 12:30–16:00 and Itäkeskus office on Fridays (Asiakkaankatu 3 A) 12:30–16:00.

Guidance is available without an appointment on issues such as: using devices, sending online job applications, registering for training, using online forms, using e-mail, attachment files, etc. Digirasti also organises courses on digital skills to job seekers in Helsinki.

Registration and course schedules (opens in new tab)

Digirasti offers guidance in Finnish and English.

Online service support

The City of Helsinki’s online service support by phone and chat is available Mon–Fri 8:00–18:00, tel. 09 310 88800. For data security reasons, the operational support will not receive any information about the caller, application or applicant.

Helsinki City Information, tel. 09 310 111 11, information on Helsinki City services

At-home digital support

The City of Helsinki is cooperating with HelsinkiMissio, whose volunteers can visit your home to help with digital problems. You can get guidance on things such as how to use computers, tablets, phones or televisions.

You can request digital help by filling in a contact form (opens in new tab)

Enter’s peer guidance

ENTER ry offers ICT peer guidance for seniors in libraries, service centres or other public facilities in around 80 locations across Uusimaa. You can find details about the guidance organised in cooperation with Helsinki on ENTER ry’s website (opens in new tab).

Helsinki’s remote digital support

Requests for remote support can be submitted using this form (opens a new tab to forms.office.com).

Helsinki-info will answer your questions or, if necessary, fill in the support request form for you, tel. 09 310 111 11.

You can also contact Helsinki-info via chat Mon–Thu 9:00–16:00 and Fri 10:00–15:00.

You can get remote support for using computers, tablets and smartphones. In addition to this, you can get support for problems related to using e-services, online services and most common applications. After the support request, a digital support expert will contact the customer by phone to discuss the digital support in more detail. Remote digital support will be provided on weekdays at 9:00–19:00. Digital support services will contact you within a few business days.

Remote digital support will be provided in accordance with the Digital and Population Data Services Agency’s ethical guidelines for digital support.  The personal data file description of remote guidance requests is available on our website. 

Remote guidance for jobseeking

The staff of Digirasti can help you with issues related to digital communications in jobseeking. For example:

• How do I send an e-mail attachment?
• Where can I find open jobs online?
• Writing a CV or a job application

Tel. 040 482 1487 (Mon–Fri 14:00–16:00). You can also request that we contact you by sending an e-mail to digirasti@hel.fi