What is digital support?
You can get quick help on the use of computers, tablets and smartphones. Guidance for using e-services will also be available. In addition to support, we encourage our customers to try out, become inspired and develop their own digital skills independently (read more).
Digital support experts are the City’s own employees (e.g. in libraries, community centres, service centres). In addition to them, volunteers and the representatives of organisations cooperating with the City are involved in digital support at various service points of the City. Digital support is also provided by Helsinki-info’s advisers at Central Library Oodi and other service points.
Continuous development requires digital support experts to have a wide range of skills. For this reason, the City of Helsinki regularly trains its digital support experts to ensure that the support provided to its residents is of high quality and up to date. Although digital support experts operate in different organisations and locations, they are brought together in a cross-cutting network of divisions and cooperation partners.
The support is free and available for all residents who need support in everyday digital issues. We offer support for all ages and in various languages, as anyone could need digital support in some situations or at some stage of their life.
Support is close to the residents and easily available with or without an appointment. We support learning and encourage residents to act independently. We treat our customers with understanding and respect. The support is always free of charge at the City’s service points. We develop digital support, collaborate and are a part of a national network.
The principles of Helsinki digital support are also in line with the Digital and Population Data Services Agency’s ethical guidelines for digital support. Our digital support experts never handle customers’ electronic identification related to strong authentication. Customers are also always fully entitled to decide for themselves what personal information they want – or do not want – to show to the digital support experts.
The City of Helsinki’s vision is to be the most functional city in the world and the best at utilising digitalisation. Digital support provided to residents helps achieve the strategic goals of inclusion, equality and a resident-oriented approach.
There are more than 150 digital support points around the city
Digital support is provided by service locations of the City’s different divisions: Libraries, service centres, youth work locations, community centres, adult education centres, customer service points and all service points of Helsinki-info. Digital support can be provided as local support at a service point, at-home support or remote support.
Digital Support online and remotely
You can get remote support for using computers, tablets and smartphones. You can also get support for problems related to using e-services, online services and most common applications.
You can call or chat with us for digital support free of charge. Phone service is open from Monday to Friday between 9-12 at 09 310 10011. The chat is open for the same hours and can be found in the lower right corner of the front page.
If we cannot solve the problem through a phone call, we can guide you to the nearest digital support service point. We can also book an appointment or at-home digital support service for you.
If our phone service is closed you can make request for remote support. After the support request, a digital support expert will contact the customer by phone to discuss the digital support in more detail. Remote digital support will be provided on weekdays at 9:00–19:00. Digital support services will contact you within a few business days.
Requests for remote support can be submitted using this form.
Helsinki City Information Service will give you information on Helsinki City services, tel. 09 310 111 11. You can also contact Helsinki-info via chat Mon–Thu 9:00–16:00 and Fri 10:00–15:00.
Remote digital support will be provided in accordance with the Digital and Population Data Services Agency’s ethical guidelines for digital support. The personal data file description of remote guidance requests is available on our website.
Online service support
The City of Helsinki’s online service support by phone and chat is available Mon–Fri 8:00–18:00, 09 310 88800. For data security reasons, the operational support will not receive any information about the caller, application or applicant.
Helsinki City Information, 09 310 111 11, information on Helsinki City services
Community houses
Community houses offer digital support and help with using e-services. In the eight community houses maintained by the City, one or more digital support experts will help you with and without an appointment. You can get support and advice on using your own device, and you can use the customer devices on the premises.
At-home digital support
The City of Helsinki is cooperating with HelsinkiMissio, whose volunteers can visit your home to help with digital problems. You can get guidance on things such as how to use computers, tablets, phones or televisions.
You can request digital help by filling in a contact form (opens in new tab).
Service centres
The services and activities of service centres are intended for retired and unemployed people. In most service centres, you can book an appointment for digital support either by phone or at the centre. To print, you will only need to pay the cost price.
Senior Info
Senior Info is a non-urgent advisory service for seniors in Helsinki. You can get digital support in the Senior Info service point (Siltasaarenkatu 2, Hakaniemi) on Mondays 13–15 pm, no reservation required. You can also use customer computers at the site.
Libraries
Helsinki City Library offers digital support in all its 37 service points. In addition to the library staff, digital support is offered by the City’s cooperation partners, such as ENTER ry. In addition to the digital support, Helsinki City Library provides guidance on its electronic resources as well as the content of literature and music. There are also customer computers available, and in some libraries customers have access to various workshop equipment, such as 3D printers, vinyl cutters and sewing machines. Events, lectures and group guidance sessions related to digital support are also organised in libraries.
Libraries’ guidance schedule
More information about digital support in libraries
ENTER ry’s peer guidance in Helsinki (in Finnish)
Enter’s peer guidance
ENTER ry offers ICT peer guidance for seniors in libraries, service centres or other public facilities in around 80 locations across Uusimaa. You can find details about the guidance organised in cooperation with Helsinki on ENTER ry’s website.
Finnish Adult Education Centre in Helsinki
The Finnish Adult Education Centre of the City of Helsinki offers digital support in Finnish, English, Russian and Arabic at open digital service points. Every year, the adult education centre organises about 10,000 hours of information technology and media courses, information briefings and lectures as well as digital support in its locations around Helsinki. Current course selection can be found on the Ilmonet.fi service. Locations, opening hours and contact information of the adult education centre can be found on the centre’s website.
Multilingual digital guidance
In addition to Finnish, the adult education centre also offers digital support in English, Arabic and Russian. You can get help with the use of computers, tablets and smartphones, internet and e-mail. We also offer support in matters related to online public services by e.g. helping you fill in electronic forms and answering technical questions regarding them. The service is intended for everyone who needs digital support.
In English, in Arabic
In Russian
Helsingfors Arbis
The Swedish Adult Education Centre of Helsinki Arbis offers digital support in Swedish for the use of computers, tablet devices, digital cameras and software.
More information and appointments: Jan Amnell, e-mail jan.amnell (at) arbis.hel.fi, tel. 040 509 6834. Course information can be found on Ilmonet.
IHH Helsinki
International House Helsinki (IHH) offers a wide range of the guidance and official services required by newly arrived immigrants under one roof. The service is intended for all residents who have recently moved from another country to the Helsinki metropolitan area. IHH also serves companies and employers with questions related to international labour and the recruitment thereof.
Remote guidance for jobseeking
• How do I send an e-mail attachment?
• Where can I find open jobs online?
• Writing a CV or a job application
You can get coaching services free of charge from Helsinki Employment services and also Uusimaa TE Office if you need help for example with CV and job applications.
Youth centres
Youth workers provide support to young people in using digital features and devices for matters such as participation activities and job seeking. The support offered to young people also includes utilising digitalisation, expressing themselves online and understanding internet phenomena such as the gaming industry.
Young people are taught how to use media, such as video and audio editing, lighting and content creation (Helsinki-kanava, production of radio programmes). The youth workers also operate online and are available via Whatsapp, among other channels. The contact information for youth support is available on the youth centres’ website.