What is digital support? Counseling, peer guidance, assistance

What kind of digital matters is the support for?

Quick help on the use of computers, tablets and smartphones

Guidance on electronic identification and the use of various online services. The City’s own services, Kela, My Kanta, the Tax Administration, etc.

Encouragement to try out, become inspired and develop your own digital skills independently

Whom is digital support intended for?

For all residents who need support in everyday digital activities.

Anyone could need digital support in some situations or at some stage of their life.

Everyday life is smooth in a functional city, and Helsinki helps in all digital matters!

Make the city digital – towards smoothness in your daily life

Who gives digital support?

The City’s own employees at their service locations

Many volunteers and partners at the City’s service locations

Helsinki City Information’s advisers at Oodi and International House Helsinki

Principles of digital support

Support close to residents

Easily available, with a low threshold

By appointment or without

Supports customers in learning and doing things by themselves

The support is free of charge at the City’s locations

Part of a national network

Digital support is provided by service locations of the City’s different divisions: libraries, service centres for older people, youth work locations (youth centres), community centres, adult education centres, customer service points, Helsinki City Information and International House Helsinki

There are more than 150 digital support points around the city.

Digital support may be local support at a service point, peer support and support offered at home. Digital support can be given as individual guidance, courses, thematic lectures, online (videos) and remotely by phone or in an online chat.

The digital instructors in Helsinki include the City’s employees, volunteers, peer tutors and students. Some of the City’s employees provide digital guidance in addition to their own work, others work full-time as digital instructors.

The basis of effective digital support

Due to the rapid digital development, digital instructors are required to have diverse skills. The City of Helsinki develops the professional skills of digital instructors to be able to offer residents high-quality help in everyday digital problems. Digital instructors receive regular training and have a network through which they can meet other digital instructors.

The City of Helsinki’s vision is to be the most functional city in the world and the best at utilising digitalisation. Digital support provided to residents helps achieve the strategic goals of inclusion, equality and a resident-oriented approach. Read more about the City of Helsinki’s digital support service model.

Helsinki’s digital support follows ethical principles. Read more about the Digital and Population Data Services Agency’s ethical guidelines.