What is digital support?

You can get quick help on the use of computers, tablets and smartphones. Guidance for using e-services will also be available. In addition to support, we encourage our customers to try out, become inspired and develop their own digital skills independently (read more).

Digital support experts are the City’s own employees (e.g. in libraries, community centres, service centres). In addition to them, volunteers and the representatives of organisations cooperating with the City are involved in digital support at various service points of the City. Digital support is also provided by Helsinki-info’s advisers at Central Library Oodi and other service points.

Continuous development requires digital support experts to have a wide range of skills. For this reason, the City of Helsinki regularly trains its digital support experts to ensure that the support provided to its residents is of high quality and up to date. Although digital support experts operate in different organisations and locations, they are brought together in a cross-cutting network of divisions and cooperation partners.

The support is free and available for all residents who need support in everyday digital issues. We offer support for all ages and in various languages, as anyone could need digital support in some situations or at some stage of their life.

Support is close to the residents and easily available with or without an appointment. We support learning and encourage residents to act independently. We treat our customers with understanding and respect. The support is always free of charge at the City’s service points. We develop digital support, collaborate and are a part of a national network.

The principles of Helsinki digital support are also in line with the Digital and Population Data Services Agency’s ethical guidelines for digital support. Our digital support experts never handle customers’ electronic identification related to strong authentication. Customers are also always fully entitled to decide for themselves what personal information they want – or do not want – to show to the digital support experts.

The City of Helsinki’s vision is to be the most functional city in the world and the best at utilising digitalisation. Digital support provided to residents helps achieve the strategic goals of inclusion, equality and a resident-oriented approach.