Digital Support in Helsinki

Due to the coronavirus epidemic many services have been transformed into e-services, accessible only online. At the same time, however, the places usually offering digital support such as libraries, community centres, service centres and adult education centres are closed. The City of Helsinki has opened a temporary digital service point in the Kallio municipal office building to serve the city’s residents who don’t have their own computer or smartphone to use digital services. A similar service is in operation in Kontula, at the Kontupiste. Nevertheless, the need for digital guidance exists and to help cope with the situation the city has launched a service for remote digital support.

You can submit a request for remote digital support via telephone: Helsinki Helpline number +358 9 310 11111 (Mon-Thu 9-16, Fri 10-15)
You can also ask for support on chat (Mon-Thu 9-16, Fri 10-15).
You can ask for digital support by filling in an e-form in English.

Support and guidance is offered in the use of computers, tablets and smart phones as well as with problems linked to the use of different kinds of e-services, online services and most common applications. After submitting the request for remote assistance the person offering remote digital support contacts the client via telephone to agree on the needed support in more detail.

Digital support is offered by the staff of the city’s information services, libraries and community colleges as well as volunteers from the association Enter ry. Digital support is offered in several languages, not only in Finnish and Swedish. The service hours are from 9 AM to 7 PM on weekdays.

This is the first time remote digital support is offered to this extent.

Information gathered from the experience will be used in the developing of digital support services. Following this link you can read more about our privacy policy.

The service of remote digital support complies with the ethical guidelines for digital support of the Finnish Digital and Population Data Services Agency.

Problems with a computer, tablet, smartphone or online form?

Helsinki’s general digital support under normal conditions

Helsinki offers digital support everywhere in the city: in libraries, adult education centres, community centres, service centres for older people and youth centres.

You can find accessible digital support service points on the service map

For more information, call Helsinki City Information on +358 (0)9 310 111 11

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Digital support is provided by the City’s own employees and voluntary peer tutors

Digital support can be obtained with or without an appointment, the support can be personal guidance or courses and lectures.

The support is confidential and free of charge at the City’s service locations.

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Digital Services in The Most Functional City. Digital support helps and guides in all situations in Helsinki.