Digital Support in Helsinki

The corona epidemic has shut down many of the city’s normal digital bases. Libraries offer points of sale and digital support with certain restrictions. Service centers are closed during the summer, as are most residential buildings. Oulunkylän Seurahuone, Kumppanuustalo Hanna and Maunula's sauna bar are open during the summer during the residents' houses, where you can use digital equipment and get guidance. You can also get digital guidance at Kontupiste in the summer.

Nevertheless, the need for digital guidance exists and to help cope with the situation the city has launched a service for remote digital support.

You can submit a request for remote digital support via telephone: Helsinki Helpline number +358 9 310 11111 (Mon-Thu 9-16, Fri 10-15)
You can also ask for support on chat (Mon-Fre 9-16).
You can ask for digital support by filling in an e-form in English.

Support and guidance is offered in the use of computers, tablets and smart phones as well as with problems linked to the use of different kinds of e-services, online services and most common applications. After submitting the request for remote assistance the person offering remote digital support contacts the client via telephone to agree on the needed support in more detail.

Digital support is offered by the staff of the city’s information services, libraries and community colleges as well as volunteers from the association Enter ry. Digital support is offered in several languages, not only in Finnish and Swedish. The service hours are from 9 AM to 7 PM on weekdays.

This is the first time remote digital support is offered to this extent.

Information gathered from the experience will be used in the developing of digital support services. Following this link you can read more about our privacy policy.

The service of remote digital support complies with the ethical guidelines for digital support of the Finnish Digital and Population Data Services Agency.