Digital Support in Helsinki

Corona restrictions

Helsinki resident houses Hanna, Kontula, Vuosaari, Saunabaari, Oulunkylän seurahuone, Malmi and Pihlajamäki are open Mon–Fri 09:00-16:00. The lobby of Resident house Mylläri will be open according to the opening hours of the Media Library Mon-Thu 09:00-20:00, Fri 09:00-16:00 and Sat 10:00-16:00. Resident house Betania is currently closed for renovation. Follow the notifications of the community centres in Facebook and you will find more information about the services that can be arranged by appointment (Read more).

Libraries do not have restrictions for the session duration while giving guidance. Libraries recommend the use of masks for all customers. Please check your library’s Helmet.fi page for up-to-date information.

Remote digital support

The City of Helsinki has also started a remote digital support service, which gives citizens the opportunity to receive guidance at home via phone or computer.

Requests for remote digital support are sent through this form.

Helsinki Info answers any questions you may have, and can fill the request form for remote digital support when you call the number 09 310 111 11.

You can also contact Helsinki Info in our chat Mon-Thu between 9 a.m. and 4 p.m, Fri between 10 a.m. and 3 p.m.

Remote digital support is offered concerning the use of computers, tablets and smartphones. Support is also given concerning electronic and online services and the most common problems that may occur in the use of applications. After receiving the request, the digital support person contacts the customer by phone to arrange details concerning the digital support. Remote digital support is given during weekdays between 9 a.m. and 7 p.m.

Remote digital support is given in accordance with the ethical principles of the Digital and Population Data Services Agency. Privacy Policy for remote digital support is available here.

Digital support refers to guidance concerning the use of computers, smartphones, tablets and smart TVs.

Find out more about digital support >>

The City of Helsinki offers digital support in over 150 of the city’s locations. The most popular of these are libraries, resident houses, service centres, the adult education centre, youth centres, Oodi and International House Helsinki. In these locations citizens are guided by employees of the city or for instance by volunteers trained by Enter ry.

You can also find the service points for digital support in the city’s online service palvelukartta.hel.fi by typing “digituki” in the search field.

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