Now you can also call or chat with us for digital support! Our new phone service is open from Monday to Friday between 9-12 at 09 310 10011. The chat is open for the same hours and can be found in the lower right corner of this page.

Privacy Policy

Cookies

We use cookies on our website. The purpose of cookies is to improve the content and performance of the website. With the feedback gained from cookies, we are able to develop the website and offer information that meets the needs of the city’s residents better.

In the cookie settings, you can find more information on the cookies used and accept or reject their use. You can also change the cookie settings whenever you wish.

About cookies

A cookie is a small text file that your browser saves on your computer or mobile device when you visit a website. It will not harm your device or files. Cookies cannot be used to spread malware.

The user data we gain through cookies helps us to ensure our website’s technical functionality and improve the quality of our digital services. They allow us to make our website more user-friendly and make it easier for you to find information.

Cookies and the website’s function

Essential cookies are needed for the website to function. The website may also use cookies that are not necessary for the website to function. These cookies are used for purposes such as analytics, monitoring and marketing. These types of cookies can only be used with the user’s consent.

A cookie may be permanently saved on the user’s computer, in which case the website will always remember the user when they visit the website. A cookie may also be session-specific, in which case it will be removed when the browser is closed.

Cookies may be first-party or third-party cookies. First-party cookies are set by the website the user is visiting. Third-party cookies are set by an outside party. Examples of the latter include cookies of social media services embedded on the website.

Used cookies

WordPress

Functional

Usage

We use WordPress for website development.

Sharing data

This data is not shared with third parties.

Functional

Name
wpEmojiSettingsSupports
Expiration
session
Function
Store browser details
Name
wordpress_test_cookie
Expiration
session
Function
Read if cookies can be placed
Name
wp-settings-*
Expiration
persistent
Function
Store user preferences
Name
wp-settings-time-*
Expiration
1 year
Function
Store user preferences
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users

Polylang

Functional

Usage

We use Polylang for locale management.

Sharing data

This data is not shared with third parties.

Functional

Name
pll_language
Expiration
persistent
Function
Store language settings

LiteSpeed

Functional

Usage

We use LiteSpeed for website hosting.

Sharing data

This data is not shared with third parties.

Functional

Name
_lscache_vary
Expiration
2 days
Function
Provide the prevention of cached pages

Complianz

Functional

Usage

We use Complianz for cookie consent management.

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_user_data
Expiration
365 days
Function
Read to determine which cookie banner to show
Name
cmplz_consented_services
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_policy_id
Expiration
365 days
Function
Store accepted cookie policy ID
Name
cmplz_marketing
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_functional
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_banner-status
Expiration
365 days
Function
Store if the cookie banner has been dismissed

Matomo

Statistics (anonymous)

Usage

We use Matomo for website statistics.

Sharing data

This data is not shared with third parties.

Statistics (anonymous)

Name
_pk_id*
Expiration
13 months
Function
Store a unique user ID
Name
_pk_ses*
Expiration
session
Function
Store a unique session ID

Vimeo

Statistics

Usage

We use Vimeo for video display.

Sharing data

For more information, please read the Vimeo Privacy Statement.

Statistics

Name
__utmt_player
Expiration
10 minutes
Function
Store and track audience reach
Name
vuid
Expiration
2 years
Function
Store the user’s usage history

YouTube

Marketing

Usage

We use YouTube for video display.

Sharing data

For more information, please read the YouTube Privacy Statement.

Marketing

Name
GPS
Expiration
session
Function
Store location data
Name
VISITOR_INFO1_LIVE
Expiration
6 months
Function
Provide ad delivery or retargeting
Name
YSC
Expiration
session
Function
Store and track interaction
Name
PREF
Expiration
8 months
Function
Store user preferences

Facebook

Marketing, Functional

Usage

We use Facebook for display of recent social posts and/or social share buttons.

Sharing data

For more information, please read the Facebook Privacy Statement.

Marketing

Name
_fbc
Expiration
2 years
Function
Store last visit
Name
fbm*
Expiration
1 year
Function
Store account details
Name
xs
Expiration
3 months
Function
Store a unique session ID
Name
fr
Expiration
3 months
Function
Provide ad delivery or retargeting
Name
act
Expiration
90 days
Function
Store logged in users
Name
_fbp
Expiration
3 months
Function
Store and track visits across websites
Name
datr
Expiration
2 years
Function
Provide fraud prevention
Name
c_user
Expiration
30 days
Function
Store a unique user ID
Name
sb
Expiration
2 years
Function
Store browser details
Name
*_fbm_
Expiration
1 year
Function
Store account details

Functional

Name
wd
Expiration
1 week
Function
Read screen resolution
Name
csm
Expiration
90 days
Function
Provide fraud prevention
Name
actppresence
Expiration
session
Function
Store and track if the browser tab is active

Twitter

Functional, Marketing

Usage

We use Twitter for display of recent social posts and/or social share buttons.

Sharing data

For more information, please read the Twitter Privacy Statement.

Functional

Name
local_storage_support_test
Expiration
persistent
Function
Provide load balancing functionality

Marketing

Name
metrics_token
Expiration
persistent
Function
Store if the user has seen embedded content

LinkedIn

Functional, Marketing, Statistics, Preferences

Usage

We use LinkedIn for display of recent social posts and/or social share buttons.

Sharing data

For more information, please read the LinkedIn Privacy Statement.

Functional

Name
sdsc
Expiration
session
Function
Provide load balancing functionality
Name
li_gc
Expiration
6 months
Function
Store cookie consent preferences
Name
BizographicsOptOut
Expiration
10 years
Function
Store privacy preferences

Marketing

Name
lms_ads
Expiration
30 days
Function
Store and track visits across websites
Name
_guid
Expiration
90 days
Function
Store and track a visitor’s identity
Name
li-oatml
Expiration
1 month
Function
Provide ad delivery or retargeting
Name
li_sugr
Expiration
90 days
Function
Store and track a visitor’s identity
Name
UserMatchHistory
Expiration
30 days
Function
Provide ad delivery or retargeting

Statistics

Name
lms_analytics
Expiration
30 days
Function
Store and track a visitor’s identity
Name
AnalyticsSyncHistory
Expiration
30 days
Function
Store and track visits across websites

Preferences

Name
li_alerts
Expiration
1 year
Function
Store if a message has been shown
Name
bcookie
Expiration
1 year
Function
Store browser details
Name
lidc
Expiration
1 day
Function
Provide load balancing functionality
Name
bscookie
Expiration
1 year
Function
Store logged in users

Telia ACE

Marketing

Usage

Sharing data

This data is not shared with third parties.

Marketing

Name
ARRAffinity
Expiration
Function

Purpose pending investigation

Name
ARRAffinitySameSite
Expiration
Function

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
humany_-1377175398
Expiration
Function
Name
WP_PREFERENCES_USER_28
Expiration
Function
Name
humany_-1627999616
Expiration
Function
Name
humany_-1658955206
Expiration
Function
Name
humany_-997918631
Expiration
Function
Name
humany_-997919047
Expiration
Function
Name
WP_DATA_USER_28
Expiration
Function
Name
humany_-997919073
Expiration
Function
Name
CallGuide.config_services__J5XKjqJt
Expiration
Function
Name
CallGuide.language
Expiration
Function
Name
cookiehub
Expiration
Function
Name
_pk_ref.631.4eac
Expiration
Function
Name
_pk_ref_631_4eac
Expiration
Function
Name
PHPSESSID
Expiration
Function

Manage your preferences

Register description and the rights of data subjects

For more information on the processing of your personal data, please see more about data protection. 

More information on accessibility

For more information on accessibility, please see the accessibility statement for hel.fi. 

Text licenced under Creative Commons

The text content of the hel.fi website is licensed under a Creative Commons BY 4.0 licence. The images on the website may not be used elsewhere without permission.