Now you can call or chat with us for digital support! Our phone service is open from Monday to Friday 9-12 at 09 310 10011. The chat is open for the same hours and can be found in the lower right corner of this page.

Privacy Policy

Cookies

We use cookies on our website. The purpose of cookies is to improve the content and performance of the website. With the feedback gained from cookies, we are able to develop the website and offer information that meets the needs of the city’s residents better.

In the cookie settings, you can find more information on the cookies used and accept or reject their use. You can also change the cookie settings whenever you wish.

About cookies

A cookie is a small text file that your browser saves on your computer or mobile device when you visit a website. It will not harm your device or files. Cookies cannot be used to spread malware.

The user data we gain through cookies helps us to ensure our website’s technical functionality and improve the quality of our digital services. They allow us to make our website more user-friendly and make it easier for you to find information.

Cookies and the website’s function

Essential cookies are needed for the website to function. The website may also use cookies that are not necessary for the website to function. These cookies are used for purposes such as analytics, monitoring and marketing. These types of cookies can only be used with the user’s consent.

A cookie may be permanently saved on the user’s computer, in which case the website will always remember the user when they visit the website. A cookie may also be session-specific, in which case it will be removed when the browser is closed.

Cookies may be first-party or third-party cookies. First-party cookies are set by the website the user is visiting. Third-party cookies are set by an outside party. Examples of the latter include cookies of social media services embedded on the website.

Used cookies

WordPress

 Functional
Usage

We use WordPress for website development.

Sharing data

This data is not shared with third parties.

Functional
Name
wpEmojiSettingsSupports
Retention
session
Function
Store browser details
Name
wordpress_test_cookie
Retention
session
Function
Read if cookies can be placed
Name
wp-settings-*
Retention
persistent
Function
Store user preferences
Name
wp-settings-time-*
Retention
1 year
Function
Store user preferences
Name
wordpress_logged_in_*
Retention
persistent
Function
Store logged in users

Polylang

 Functional
Usage

We use Polylang for locale management.

Sharing data

This data is not shared with third parties.

Functional
Name
pll_language
Retention
persistent
Function
Store language settings

LiteSpeed

 Functional
Usage

We use LiteSpeed for website hosting.

Sharing data

This data is not shared with third parties.

Functional
Name
_lscache_vary
Retention
2 days
Function
Provide the prevention of cached pages

Complianz

 Functional
Usage

We use Complianz for cookie consent management.

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional
Name
cmplz_user_data
Retention
365 days
Function
Read to determine which cookie banner to show
Name
cmplz_consented_services
Retention
365 days
Function
Store cookie consent preferences
Name
cmplz_policy_id
Retention
365 days
Function
Store accepted cookie policy ID
Name
cmplz_marketing
Retention
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Retention
365 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Retention
365 days
Function
Store cookie consent preferences
Name
cmplz_functional
Retention
365 days
Function
Store cookie consent preferences
Name
cmplz_banner-status
Retention
365 days
Function
Store if the cookie banner has been dismissed

Matomo

 Statistics (anonymous)
Usage

We use Matomo for website statistics.

Sharing data

This data is not shared with third parties.

Statistics (anonymous)
Name
_pk_id*
Retention
13 months
Function
Store a unique user ID
Name
_pk_ses*
Retention
session
Function
Store a unique session ID

Vimeo

 Statistics
Usage

We use Vimeo for video display.

Sharing data

For more information, please read the Vimeo Privacy Statement.

Statistics
Name
__utmt_player
Retention
10 minutes
Function
Store and track audience reach
Name
vuid
Retention
2 years
Function
Store the user’s usage history

YouTube

 Marketing
Usage

We use YouTube for video display.

Sharing data

For more information, please read the YouTube Privacy Statement.

Marketing
Name
GPS
Retention
session
Function
Store location data
Name
VISITOR_INFO1_LIVE
Retention
6 months
Function
Provide ad delivery or retargeting
Name
YSC
Retention
session
Function
Store and track interaction
Name
PREF
Retention
8 months
Function
Store user preferences

Facebook

 Marketing, Functional
Usage

We use Facebook for display of recent social posts and/or social share buttons.

Sharing data

For more information, please read the Facebook Privacy Statement.

Marketing
Name
_fbc
Retention
2 years
Function
Store last visit
Name
fbm*
Retention
1 year
Function
Store account details
Name
xs
Retention
3 months
Function
Store a unique session ID
Name
fr
Retention
3 months
Function
Provide ad delivery or retargeting
Name
act
Retention
90 days
Function
Store logged in users
Name
_fbp
Retention
3 months
Function
Store and track visits across websites
Name
datr
Retention
2 years
Function
Provide fraud prevention
Name
c_user
Retention
30 days
Function
Store a unique user ID
Name
sb
Retention
2 years
Function
Store browser details
Name
*_fbm_
Retention
1 year
Function
Store account details
Functional
Name
wd
Retention
1 week
Function
Read screen resolution
Name
csm
Retention
90 days
Function
Provide fraud prevention
Name
actppresence
Retention
session
Function
Store and track if the browser tab is active

Twitter

 Functional, Marketing
Usage

We use Twitter for display of recent social posts and/or social share buttons.

Sharing data

For more information, please read the Twitter Privacy Statement.

Functional
Name
local_storage_support_test
Retention
persistent
Function
Provide load balancing functionality
Marketing
Name
metrics_token
Retention
persistent
Function
Store if the user has seen embedded content

LinkedIn

 Functional, Marketing, Statistics, Preferences
Usage

We use LinkedIn for display of recent social posts and/or social share buttons.

Sharing data

For more information, please read the LinkedIn Privacy Statement.

Functional
Name
sdsc
Retention
session
Function
Provide load balancing functionality
Name
li_gc
Retention
6 months
Function
Store cookie consent preferences
Name
BizographicsOptOut
Retention
10 years
Function
Store privacy preferences
Marketing
Name
lms_ads
Retention
30 days
Function
Store and track visits across websites
Name
_guid
Retention
90 days
Function
Store and track a visitor’s identity
Name
li-oatml
Retention
1 month
Function
Provide ad delivery or retargeting
Name
li_sugr
Retention
90 days
Function
Store and track a visitor’s identity
Name
UserMatchHistory
Retention
30 days
Function
Provide ad delivery or retargeting
Statistics
Name
lms_analytics
Retention
30 days
Function
Store and track a visitor’s identity
Name
AnalyticsSyncHistory
Retention
30 days
Function
Store and track visits across websites
Preferences
Name
li_alerts
Retention
1 year
Function
Store if a message has been shown
Name
bcookie
Retention
1 year
Function
Store browser details
Name
lidc
Retention
1 day
Function
Provide load balancing functionality
Name
bscookie
Retention
1 year
Function
Store logged in users

Telia ACE

 Marketing
Usage

Sharing data

This data is not shared with third parties.

Marketing
Name
ARRAffinity
Retention
Function
Purpose pending investigation
Name
ARRAffinitySameSite
Retention
Function

Miscellaneous

 Purpose pending investigation
Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation
Name
humany_-1377175398
Retention
Function
Name
WP_PREFERENCES_USER_28
Retention
Function
Name
humany_-1627999616
Retention
Function
Name
humany_-1658955206
Retention
Function
Name
humany_-997918631
Retention
Function
Name
humany_-997919047
Retention
Function
Name
WP_DATA_USER_28
Retention
Function
Name
humany_-997919073
Retention
Function
Name
CallGuide.config_services__J5XKjqJt
Retention
Function
Name
CallGuide.language
Retention
Function
Name
cookiehub
Retention
Function
Name
_pk_ref.631.4eac
Retention
Function
Name
_pk_ref_631_4eac
Retention
Function
Name
PHPSESSID
Retention
Function
Name
humany_561291516
Retention
Function
Name
humany_561291932
Retention
Function
Name
humany_561291490
Retention
Function
Name
wp_lang
Retention
Function
Name
humany_-344412195
Retention
Function
Name
mtnc_upsell_shown
Retention
Function
Name
mtnc_upsell_shown_timestamp
Retention
Function

Manage your preferences

Register description and the rights of data subjects

For more information on the processing of your personal data, please see more about data protection. 

More information on accessibility

For more information on accessibility, please see the accessibility statement for hel.fi. 

Text licenced under Creative Commons

The text content of the hel.fi website is licensed under a Creative Commons BY 4.0 licence. The images on the website may not be used elsewhere without permission.