This accessibility statement concerns the City of Helsinki’s “Digital Support” website. The address of website is https://digituki.hel.fi/
Legal provisions applied to the website
This website has been published earlier than 23 September 2018. The website must meet the accessibility requirements as required by the law after the end of the transition period, which ends on September 23, 2020.
The City’s objective
In the accessibility of the digital services, Helsinki's objective is to strive for at least the AA level, or better, of the WCAG guidelines, if it is reasonably possible.
This website meets the critical accessibility requirements as required by the law in accordance with the AA level of the WCAG v2.1 guidelines, with the following non-compliance:
The content described below does not yet meet all the accessibility requirements as required by the law.
Non-compliance with accessibility criteria
1 Insufficient colour contrast (partly corrected)
On the Develop your digital skills page, the contrast ratio for the Open Channel and Join In links is too small (3.98:1, required 4.5:1). The pink background colour of the contact information and the blue colour of the contact information links do not meet the WCAG contrast requirements. The contrast ratio of the text and the background is 2.59:1 and it should be at least 4.5:1 for regular text and 3:1 for large-scale text. The same problem appears on the Where can I find digital support page, in the Events sidebar (contrast 3.23 in the links, 4.5 required). Too small or too large colour contrast, e.g. light text against a light background or dark text against a dark background may make it more difficult to perceive the text, especially by visually impaired users (WCAG2.1: 1.4.3 Contrast (minimum)).
Correction method: The colour of the text or the background should be changed to make the contrast ratio at least 4.5:1 for regular text or 3:1 for large-scale text.
2 The website's PDF files, not corrected
The website has several links, which either download or open a PDF file. Part of the links download the PDF file to the user’s computer, while others open the file directly in the browser. The links do not state that they do this, they appear as links only to the screen reader. PDF files can be entirely non-coded, and they cannot be read or navigated with a screen reader. (WCAG2.1 1.3.1 Info and Relationships
WCAG2.1: 2.1.1 Keyboard, WCAG2.1: 2.4.4 Link Purpose (In Context), WCAG2.1: 3.2.4 Consistent Identification).
Correction method: The PDF files of the links should be made accessible by adding the necessary codes to the file (e.g., Acrobat Pro automatises this process). Furthermore, the links should be provided with a warning, which states that the link opens or downloads the PDF file. The links should also be made more descriptive.
Correcting the non-compliance
The City strives to correct the perceived non-compliance in order to make it possible to use the website with a keyboard and with assistive technology. The City strives to carry out the correction as quickly as possible in connection with a system update. A correction of the accessibility is requested for the PDF files that are provided by third parties.
Obtaining information in accessible format
The content that cannot be accessed due to the aforementioned non-compliance can be requested from the Helsinki City Executive Office’s Communications, the Participation and Citizen Information unit, the Interaction team.
Senior Planning Officer Ari Tammi,
Tel. 09 310 25090
Preparing an accessibility statement
This statement has been prepared on 19/05/2020.
Evaluation of the accessibility
The accessibility evaluation has been carried out in accordance with the City of Helsinki’s working instruction and methods, the aim of which is to ensure the accessibility of the website in all working phases.
The accessibility has been checked as an audit performed by an external expert and as a self-evaluation.
The accessibility has been checked using programmatic accessibility checking and manual checking of the website and the contents. The programmatic checking has been carried out by means of Siteimprove’s automatic accessibility checking tool and browser extension.
The external expert audit has been performed by the Helsinki Service Centre, which is a municipally owned company.
Updating the accessibility statement
The accessibility of the website is managed with continuous supervision as the technology or content changes, and through periodic checks. This statement is updated in connection with changes to the website and the accessibility checks.
Feedback and contact information
The party in charge of the accessibility of the website is the Helsinki City Executive Office's Communications, the Participation and Citizen Information unit, the Interaction team, Senior Planning Officer Ari Tammi, 09 310 25090, email@example.com.
Reporting inaccessible content
If the user feels that the accessibility requirements are not met, then they can report it by e-mail firstname.lastname@example.org or through the feedback from www.hel.fi/palaute.
Requesting information in accessible format
If the user finds that they have not received the contents of the website in accessible format, they can request this information by e-mail email@example.com or through the feedback form www.hel.fi/palaute. The City aims to answer the enquiries within reasonable time.
Legal protection of accessibility, enforcement proceedings
If the person finds that their report or enquiry has not been answered or that the answer is not satisfactory, the matter can be reported to the Regional State Administrative Agency for Southern Finland. You will find detailed information about how the matter is dealt with on the website of the Regional State Administrative Agency for Southern Finland.
Regional State Administrative Agency for Southern Finland
Accessibility supervision unit
Telephone exchange: 0295 016 000
Opening hours: Mon–Fri, 8:00 am - 04:00 pm.
City of Helsinki and accessibility
The City of Helsinki wants to be an accessible city for all. The objective of the City is that all citizens find it easy to move and act in Helsinki and that all contents and services are accessible to everyone.
The City advances the accessibility of the digital services by standardising the publishing work and by arranging accessibility trainings for its personnel.
The level of accessibility of the websites is continuously monitored in connection with the maintenance of them. The City reacts immediately to perceived non-compliance. The necessary changes are carried out as quickly as possible.
The disabled and users of assistive technology
The City offers guidance and support to the disabled and users of assistive technology. Support is available through the assistance pages on the City website and the telephone service.
Approval of the Accessibility Description
The description has been approved on 3 June 2020 by the City Executive Office, Communications, Participation and Citizen Information unit
City of Helsinki